How an IT Firm Leveraged Staff Augmentation for Project Success

Client & Project Overview

So, to start with, this client(confidential) of ours is a mid sized IT service plus a consultation company. Well, they have been working in the consulting service industry since past one decade. They are already growing and for now they have a total head count of more than 200+ employees.

Project Summary:

So, what the situation was, it kind of an implementation requirement. This client was chosen by one of the manufacturing and distribution firms so that they could help them in implementing the Odoo ERP so that it would help them to get a complete digital changeover with the roadmap they provided. But, you know, to be honest, this client had some internal restraints with the expertise in Odoo based implementations. Hence it was known to them that it might eventually bring risks and delays in executing the project.

So, the client sought to address their internal restraints by partnering with Apagen Solutions. This basically will help them in getting an on time resolution by our provided leveraged staff augmentation services. We ensured that the IT client can easily scale their project success by providing them with the required certified Odoo consultants. Our specific staff augmentation was going to help the client in providing a faster delivery timeline, and ensuring that their manufacturing end-client would receive a high-quality implementation experience.

Challenges & Objectives

Challenges Faced by the IT Client:

Well, let’s give you a proper gist of what actual challenges were there that initially the client was facing due to their internal restraint issues-

• They were having a shortage of skilled Odoo experts with in depth knowledge of the manufacturing industry workflows, functions, and modules.
• Their core team was basically not able to help their end-client with proper enhancements as per the roadmap which was leading to missing deadlines and pressure.
• Their team was lacking experience beyond their capability and were not able to map the requirements within the MRP and inventory modules that required they to create custom flows.
• The other main point to mention here is that they lacked the precision of providing their end-client with real-time support for module issues.

Objectives of the IT Client:

The client was clear in their objective that they had in their mid like –

• Check their internal delivery capacity for experienced Odoo consultants in a quick and efficient way
• They wanted to remove their team load by transferring the ERP configurations and customizations to our augmented experts
• They also were looking to minimize their backlogs that were still there for the development process so that were able to align themselves with the going live timeline
• Setup a process that would allow an easy way out for collaborations within internal and augmented resources

Scope of Work

Let’s now have a look on the staff augmentation that was delivered to the client by Apagen.

• 1 onsite functional consultant who would be directly engaging with the IT firm’s client so as to gather project requirements, configure the modules for them, and go through with the expectations of the involved stakeholders.
• 2 Offshore Odoo Developers who were to focus on developing the logic for the backend, assist in the enhancements that were required by the end client, make bug fixed in the implemented modules, and deliver the modules in sprints.
• 1 QA Analyst (Remote) was allocated that could manage the complete test cases creation, provide regression testing of the modules, and then validate the developed modules.

Scope of Support:

• Customization and enhancement of Sales, Inventory, MRP, Purchase, and Invoicing modules
• Development of tailored reports and dashboards for manufacturing KPIs
• Functional expertise on subcontracting, BOM versioning, and multi-warehouse logistics
• Documentation, testing, and user training for smooth adoption by the end client
• Sprint-based collaboration aligned with the IT firm’s internal project roadmap

Solution Design & Implementatio

We deployed a blended staffing model—combining onsite functional presence with offshore development and QA—designed to offer both responsiveness and cost efficiency. Apagen began with a discovery phase to analyze backlog, assess client requirements, and define priorities in sync with the IT partner’s goals.

Key Actions:

• Our onsite functional consultant partnered with the IT firm’s account manager and end-client department leads to define business flows.
• Offshore developers worked on sprint-based tasks to clear backlog and enhance module functionality.
• QA was embedded into every sprint to ensure bug-free, tested, production-ready deployments.
• Regular standups, sprint reviews, and retrospective sessions were held with the IT firm’s delivery team.

Solution Highlights:

• Enabled configuration of complex MTO and subcontracting logic in MRP
• Delivered custom reports for inventory aging and real-time reconciliation
• Automated PO generation via rule-based triggers on confirmed sales orders
• Built CFO dashboards to improve financial visibility and control for the end client

Execution Challenges

Challenges Encountered:

• Aligning access and clarifying roles required more time than anticipated
• Overlapping hours with offshore teams required structured planning
• The IT firm’s client lacked process documentation, demanding reverse engineering
• As the project gained traction, more requests emerged from new departments

Resolutions Implemented:

• Introduced a kickoff playbook and documentation templates to streamline onboarding
• Created a shared project calendar, and used MS Teams and Trello to ensure transparency and coordination
• Established SOPs and a knowledge base to ensure smooth knowledge transition
• Managed change requests through sprint planning reviews to maintain control over delivery scope

Results & Impact

Quantifiable Results for the IT Firm:

• 45% reduction in ERP development backlogs that were there and that too within 60 days
• 98% SLA compliance on support and enhancement tasks that needed to be delivered
• 20% faster go-live for Inventory and Purchase modules through our leveraged staff
• 3x sprint productivity compared to the pre-augmentation period

Qualitative Impact:

• Boosted the credibility of the IT firm and helped them deliver the project with confidence
• Allowed their internal teams to get free from their load so that they could acquire more clients
• Established a culture of agile delivery, proper documentation system with continuous support
• We were hand in with the IT firm’s operations & truly contributed to their successful project delivery and client retention

Client Feedback & Innovations

Feedback from IT Client:

“Apagen’s team blended in seamlessly with our internal delivery setup. Their consultants were not just technically strong—they understood the end-client’s business needs and adapted quickly. We were able to deliver a complex ERP rollout on time, with minimal friction. Their staff augmentation services gave us both speed and stability.”
— Delivery Head, [Confidential]

Innovations Introduced by Apagen:

• Designed a Workflow wizard that will help end users to easily follow the problematic approval paths
• Implemented a modular enhancement tracker for high business impact for task prioritization
• Provided ready to use test scripts to use for Odoo updates minimizing the post update issues
• Provided reusable reporting templates, that allows users to get independent insights for the business

Key Learnings & Project Team

Key Learnings:

• Leveraged staff augmentation team inclusion with IT client team is based on a clear communication and role definition
• Effective leveraged staff augmentation goes beyond resourcing unless it integartes within the business context
• Delivering quality end result is an collaborative effect and only the technical skill are not the requirements
• For scalable delivery models there is a need of agile environment with proper documentations

Apagen Team Involved:

• Amit Thakkar – Engagement Lead / Delivery Manager
• Suraj Singh – Senior Functional Consultant (Onsite at End Client)
• Sujata Mahip & Sumit Mishra – Offshore Odoo Developers
• Riddhi Jain – QA Analyst
• Rohit Makkar – IT Client’s ERP Delivery Manager

For more information on how our leveraged staff augmentation services can help you drop us a line with your requirements at gaurav.kumar@apagen.com or call us at  +91-9971800665