Why ERP Fails Without the Right Odoo Support & How to Prevent It
Let me not make it attractive or acceptable. You must know that most of the ERP failures are common and they are not caused by what we say like – due to a bad ERP software. Despite that i want you to understand that it is usually due to the fact that you do not have or somewhat lack the right and correct support without which your ERP software for sure fails.
So, as per my on ground experience with business across various verticals like – manufacturing, construction, healthcare, media you juts name it and i can tell you for sure that even if you are having the best ERP system like Odoo at hand even it would fail if you are not having the right Odoo support backing it up.
Having said that, now here is why that actually happens and how you can avoid yourself from becoming another ERP horror story.
Most Companies Underestimate Ongoing ERP Support
We all must acknowledge that the modular Odoo ERP system is powerful but this power machine requires some kind a control. I have seen a lot of businesses who have invested months in implementation assume that after system is live so is the job alongside. Listed to what i have to say, in reality going live part is just the start.
Also, you should understand that the ERP system requires a continuous update so that it can align with your ever evolving business processes, user feedbacks, latest norms for the compliance and performance issues.
But if you are not having a reliable and proactive support then this can fall through the cracks. Mostly i have seen that a lot of custom workflows start to break, integrations make your system slow, your reports are unreliable which for sure can take a hit and stop the people from trusting the system.
After what i said already, the Odoo support is what will keep your system alive and also makes it adaptable to all of the changes. So, if you are without it you are one step away from a failure that is inevitable.
Your Internal Team Can’t Do It All Alone
I understand that you have a brilliant internal IT team but one thing that i need to mention is that ERP is not just technology. But it is a combination of complex operations, processes, approvals, analytics, and workflows. So if you think that your in house team will be able to handle issues that come up after implementation, train your end users or may be make some tweaks in the system configurations without having a deep knowledge of Odoo then your are moving towards a burnout and breakdown.
Hence, if you want your ERP system to run like a well oiled machine then a reliable Odoo support is what you are in need of that will for sure fill in the gap between your system and strategy and provide a room for your team to breathe easily.
Minor Issues Become Major Disruptions Without Timely Support
Let me share a scenario with you where in a small inventory mismatch went unaddressed and it was just the tip of the iceberg. It transformed into fulfillment delays then came in the accounting delays, and lastly stock was lost. And do you understand why this happened because no one was able to fix it in the first place when it was still small.
One thing i understood that an ERP system will never fail overnight but it decays silently when there are a lot of minor issues involved and this leads us to understand that continuity need monitoring.
But with the right Odoo support structure these kind a issues can be caught up early and resolved in time before they impact your business continuity.
Without Support Customization Become Liability
If you are making custom modules for your business along with workflows and third part integration everything is fine until when something updates or breaks. I have been rescuing projects where i have seen that the client’s broken customization took a toll and brought down the entire sales or procurement pipeline and this was when the actual implementer was long gone, this was done without documentation, handover or help.
Hence without you having a long term support partner makes your ERP system just like a ticking bomb that is about to go any time soon! So, Odoo support is not only about fixing bugs it’s actually more regarding about it’s stability, version control, documentation, and foremost knowledge retention.
Frustration Grows for Users Without Training & Helpdesk
Well, most of the times you might think that ERP adoption would be ending at the end of your training, but it’s not like that. You know it each and every person in your company will have some kind a questions because they ran into some kind of errors or they forgot some steps, or are looking to find a better way to do things.
So, if you have no one to guide them in the right direction they might stop using the system and go back to their traditional Excel sheets, phone calls, or side tools. This can turn your system into what we cannas a ghost investment.
Here, i would like to tell you that if you have a good Odoo support partner then he for sure will provide you with user feedbacks, adoption monitoring and also provide regular helpdesks and when your users will feel that they are being supported for sure they will start owning the ERP system.
How to Prevent ERP Failure with the Right Odoo Support
So, summing what i have learned from my experience is that go for these non-negotiables with your Odoo support provider:
- Provide a fast reliable SLA-based issue resolution
- Functional and technical expertise both should be available under one roof
- Have industry specific experience like manufacturing, construction, healthcare, and other so that they can give real world solutions and not just generic answers
- Should provide a proactive monitoring for your ERP system
- They should maintain a structured documentation and must be able to track changes
- Should provide a clear roadmap for escalations and account management
Support should feel like having an additional arm to your body and not just a vendor doing favors.
ERP Fails Slowly & Then All at Once
In my tenure i have seen that most of the ERP systems failed not because of the system but because there was no one who would truly support it. What we get from this is that the ERP will not stop on day 1 but it will silently degrade and one day you know you would realize that you are not running an ERP but just surviving around it.
So, i would advise you is that all it takes is choosing a right Odoo support partner who will always stay even after he implements your ERP system and remember ERP should always be your biggest strength and not not a hidden risk.
Lastly, if you think that your current Odoo support setup is more leaning towards reactive or confusing or may be slow then your one conversation with us can save your months and thousands in damage control, Just drop us a line at sales@apagen.com or call us on +91 9971800665.
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