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Odoo Front office management

Front Office Management System

What is the first thing that flashes through your mind if someone talks about a big enterprise. Of course, a swanky reception to receive the visitors. Every multi-departmental business has a front-office or reception to receive the visitors. You form a opinion about a office at the reception itself which is why Front Office Department is called the face and voice of a business.

Specifically, in hotel industry, regardless of the start rating of the hotel or the hotel type, the hotel has a front office as its most visible department. For a business such as hospitality, the onus of elevating customer experience with the business, lies in the hands of front office department which is why it is called a common link between the customers and the business.

When the customers arrive at the hotel, front office department is the first to interact with them. The staff of this department is very visible to the guests. All the transactions between the hotel and its guests are handled by front office staff. The staff receives the guests, handles their requests and strikes the first impression about the hotel into their minds.

Front office staffs are easily fagged out managing all these tasks on daily basis but now with Odoo’s Front Office Management system they can carry out their tasks swimmingly with smile on their face. It enables you to manage the visitors coming to your office by issuing entry passes and handling their belongings. The app can manage the belonging of your employees.

This unique module of Odoo, built in order to ease the task of front office executives, allows to perform an array of functions and they will be able to:

• create visitors
• add visiting details
• issue visitor pass
• generate visitor reporting
• employee belongings
• property label
• set ‘Receptionist’ access from users form

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With Odoo’s “Odoo visitor management” module, the stress and strain that a front office executive is exposed to in managing visitors has been greatly reduced. The way it is helping front office executives in managing visitors is no mean fit and their chances of committing mistakes are pared down to a great extent as all the details pertaining to the visitors and their belongings are safe with executives. All the assistance they require while their stay at the office too can be recorded and an aid can be assigned to them. Especially this app is a boon for front desk executives in hospitality industry. Having said that, it can equally benefit front desk executives of SMEs as well as big incorporation. Always remember, how a customer is received at the reception will lead him to think good or bad about your office which means all your efforts to pleas visitor will be buggered up if they are not satisfied with their reception. You are running the risk of losing your potential customers, if they experience chaos at the reception.

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