Get in touch with your customers and improve your business with Odoo ERP for survey management
Turn Customer Feedback into Business Growth with Smart and Interactive Survey Management Solutions
It is important to stay in touch with your customers after they have purchased your product or service in order to ensure that they come back to you in the future too. However, it can be both tricky as well as perplexing to turn your customers into loyal customers and you need to have a proper strategy to achieve this. With odoo erp for survey management you can achieve this goal very easily.
Send them a survey!
Whenever you purchase anything online, you are sure to receive a “satisfaction survey” few days afterwards. Some brands send such survey as a part of their sales management. Usually, you are asked a few simple questions like “Was the delivery on time?”, “How did you like the product?” etc. Sometimes you answer these surveys, sometimes you ignore. Generally, people don’t mind answering a survey which is short and simple and takes a minute or two of their precious time. On the other hand, when the survey is too long, with complicated questions and open answers, it does not interest readers and they usually close the window or delete the mail.
So, if you are thinking about setting up a satisfaction survey for your own company, you need to ensure two things:
1) That people will actually take the time to fill it in, so make it short, simple and interesting.
2) That the survey results will be actually useful and give you usable data for growth and improvements
Keep the process in mind
When you are creating your own survey, you should integrate it with your software, so all the results will be directly analyzed and added into your system. ( don’t end up with hundreds lines of data in a messy sheet!)
There are few steps for creating a good survey:
1. Design your survey
2. Test your survey
3. Share your survey
4. Collect data and statistics from your survey
Make it count!
If you want to make your survey a huge success, make sure that maximum number of people participate in your survey, offer them something! The possibilities are endless. If someone participates in the survey, you can offer free delivery on their next purchase. Or you can extend an extra month of service with 50% discount. Or, if you want to make it bigger, you can enter people who Or, if you want to make it bigger, you can enter people who complete the survey into a prize draw with a cool prize (laptop, phone, plane ticket, etc). You can be sure that with such special offer, more surveys will be completed.
Powered by Odoo Framework
Fit to pocket
Implementation start’s with zero license cost
Ultimate flexibility
Can navigate in all sizes of business.
No vendor lock-in
Code handover is mandatory at the time of go live.
Less risk
Businesses can start with small.
User friendly
User experience is designed for respective user type.
Scalable
Odoo grows in sync with business growth.
Frequently Asked Questions
What is Odoo ERP survey management?
It’s a solution that help you to analyse customer surveys to improve business performance and customer satisfaction.
Can we integrate survey with other Odoo modules?
Yes we can easily integrate survey module with lot of Odoo modules such as Helpdesk, marketing, sales marketing and many more.
Can we create a customized survey in Odoo?
Yes you can create fully customized Survey based on your requirement. For that there is lot of layouts, question types and automated workflows is available just one click away.
How does Odoo survey management help my business in growth?
Using survey management you can collect customer’s feedback, improve services, analyse responses and increase customer engagement.
Why Apagen is a partner of choice
Solution Expertise
- Strong focus on domain centric solution building drives benefit realization after solution implementation
- Mature offerings across ERP Lifecycle to support clients for ALL ERP needs
- Proven & certified offerings designed to solve specific business and IT operation challenges
Execution Expertise
- Bootstrap workshop for organizational preparedness & effective change management
- Robust delivery processes with independent quality assurance
- Delivery framework for AMS certified by ERP
- Implementation Kits for new implementations & rollouts
Accelerators
- Business process template repository
- Re-usable component warehouse of functionality, reports & utilities
- Provide tools for easy data migration from legacy to ERP
- Templates for implementation in various verticals
- Large repository of test case & scripts for various verticals and business process scenarios
Experience
- Running & managing some of the most complex ERP installations (eg. Bajaj holographics, Design India, Grail Group etc.)
- Experienced in delivering services under several engagement models ranging from team sourcing to managed services from offshore
- Multi-location implementations & rollouts
