Chances are slim and it is highly unlikely that you will have never experienced the need for a better communications system if you are in a profession where you have to make and receive hundreds of calls a day, isn’t it ? Your concern is legitimate and good news is that with CloudAgent (a cloud-based contact seller), you can handle inbound, outbound, and blended communications with incredible ease.
The platform is armed with astonishing basic and advanced contact center capabilities including multi-channel ACD that will allow you to engage, interact and kick off communications via voice, email, socail media and SMS. Other functionalities include:
- IVR functions
- Outbound dialer
- Skill-based routing
- Intelligent universal call queueing
- Quality monitoring tools for supervisors.