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E-Commerce business has experienced an upward growth for its speed and boundless market opportunity. The possibilities of innovation and web-based business has brought the whole worldwide market onto the traders’ hands, making it less demanding for the shippers as well as customers to engage in trade. To add more to it, India is second biggest Internet client base far and wide, in this way adding another motivation to change to internet business.

India has seen a rapid surge in E-Commerce players over last few years creating tough competition. By and by, as a remedy for all, Enterprise Resource Planning (ERP) programming, the advanced business administration devices that gives you a chance to deal with every one of your procedures methodically to flawlessness, can enable you to break the market, furnishing you with a truly necessary business advantage.


Key Challenges

Finding the correct items to offer

E-Commerce platforms have removed barriers of entry. Anybody can create an online store inside days and begin offering a wide range of items. Significant players have huge online item inventory. Their satisfaction administrations have empowered merchants from everywhere throughout the world to effortlessly achieve paying clients. The majority of this has made it extremely troublesome for retailers to source one of a kind items except if you they choose to produce your own.

Attracting the perfect customer

Online customers have varied shopping behavior. They utilize multiple search platforms to search items. They request suggestions on Social Media. They utilize their cell phones to peruse item surveys while in-store and pay for purchases with their choice of payment method. Retailers must make sense of their audience and how to draw in them effectively in reasonable costs.

Provide great shopping experience

E-Commerce success revolves around shopping experience one offers. Stocking variety, deep discounts may not be enough as competitors are funded by deep pocket investors. A great shopping experience  becomes the game changer with recommendations and intuitive designs by learning consumer behaviour on e-commerce sites.

Maintaining customer’s loyalty

Regardless of how appealing or extravagant your site looks; the business will struggle if we don’t have customer’s trust and loyalty.  It takes a long time to build and maintain a customer and losing customer is a long-term loss. In case of E-Commerce business, customer and seller are not interacting with each other and hence it is imperative to design systems and process to win and maintain customer’s loyalty.

Key Industry Requirements


  • Flexible Product Pages
  • Intutive & Attractive Design
  • Multiple Payment Methods
  • Integrated with Sales & Inventory

Inventory Management

  • Procurement of Raw Materials
  • Quality Check at Receipts & Deliveries
  • Dispatch Management
  • Management of Semi-Finished & Finished Goods

Order Tracking & History

  • Track Order History & Status in real-time
  • Ability to priorities orders, update order status at will
  • Customers get regular and easy updates on their orders

Customer Service

  • Efficient Ticket Management to deal with customer’s complaints
  • Follow guidelines to resolve queries in given time frame
  • Escalation Matrix to take up issues to higher authorities


Order Management

  • Order Management
  • Order Dispatch
  • After- Sales Service

Inventory & Procurement

  • Stock Planning
  • Stock Management
  • Sourcing & Purchasing
  • Receipts


  • Website Builder
  • Backward Integration

Finance & Accounting

  • Receivables & Payables
  • Fixed Assets
  • Bank & Cash
  • Budgeting & Forecasting
  • Management Accounting
  • Bookkeeping & Closure
  • Consolidation & Reporting

Human Resources

  • Workforce Management
  • Recruitment
  • Talent Management
  • Employee Development
  • Payroll & Benefits

Our Solution for Order Management

Order Management

  • Track new orders created in the day, open deliverieis, deliveries for current day and delayed deliveries.
  • Track Periodic Sales, Product movement, and Sales by location & Product category.
  • Maintain real-time information on customers’ order status, pending delivieries, etc.

Order Dispatch

  • Dispatch Dashboard to see all deliveries in one single view.
  • Ability to prioritize customer order deliveries on qualitative parameters.
  • Create delivery slips, reserve stock from finished goods and deliver to customers with minimal data entry.

After- Sales Service

  • Provides adequat tools and processes to handle customer complaints, product replacement, customer refunds & more.

Our Solution for Inventory & Procurement

Stock Planning

  • Survey present and future stock related requirements effectively.
  • Guarantee accessibility of the correct levels of stock while watching out for the required stock amount for replenishment
  • Calculate stock carrying cost and take informed decisions.

Stock Management

  • Create Products with detailed attributes for easy planning and allocation.
  • Group products under different product categories for effective analysis and control.
  • Achieve end-to-end real time visibility by create multi-location warehouses

Sourcing & Purchasing

  • Generate automatic purchase indents based on minimum stock rules.
  • Enter multiple products in a single order, manage purchase order revisions, comparison statements to take decisions.
  • Enforce control during RFQ, Quotation and Ordering stages by approval limits.


  • Manage comprehensive information for every receipt of goods
  • Possibility to received partial orders, move to different locations on receipt, return goods w/o receiving.
  • Generate GRN and Vendor Bill based on receipts.

Our Solution for E-Commerce

Website Builder

  • Create dynamic & flexible product pages to cater to mass variety of products to sell
  • Attach multiple payment options to provide customer’s with flexibility and comfort
  • Define multiple attributes to products to display product information for easy and convincing purchase.
  • Multiple themes support to provide flexibility to make your website stand out.

Backward Integration

  • Integrated with Sales Management to generate real-time orders as the customer is processing order on the e-commerce platform
  • Integrated with inventory management to show real-time stock levels and display out of stock when stock is zero.
  • Integrated with billing modules to auto-generate the invoice with dispatch

Our Solution for Finance

Receivables & Payables

  • Ability to view open receivables & payables based on period & partners in one click
  • Process payments with manual or automatic reconciliations with ease
  • Manage automated payment follow-ups for your customers
  • Handle payments in multiple currency with currency exchange rates

Fixed Assets

  • Record purchase and maintain data of new assets with asset depreciation methods.
  • Automated depreciation of pre-defined dates along with generated ledger entries
  • Monitor depreciation over a period by asset or asset categories.

Bank & Cash

  • Maintain liquidity for business operations.

Budgeting & Forecasting

  • Ability to define budgets by company, department or cost centers
  • Create checkpoints for budget check at various control points like purchases, recruitment, etc.
  • Analyse budget performance in real-time and take informed decisions

Management Accounting

  • Define Analytic Accounts, record transactions under those accounts and track live performance..
  • Analyse profit/Loss for each accounts in real-time environment.
  • Ability to add multiple accounts for single transaction.

Bookkeeping & Closure

  • Maintain Accounts by defining service areas, ledgers, taxes, bank accounts, budgets, payment terms, etc.
  • View Financial transactions in fe clicks and drill down to see details and origin

Consolidation & Reporting

  • Ability to generate legal and financial reports with ability to filter and drill-down capability

Our Solution for Human Resources

Workforce Management

  • Organizations are liable to monetary cycles. They are relied upon to convey on their promise to their investors independent of economic situations. In a down swing, organizations are compelled to cut costs, work with reduced staff. Among the numerous levers that organizations would need to use to accomplish their objectives, Workforce Management is a basic part.

Recruitment Management

  • End-to-end recruitment management empowers you to rapidly find the best talents in market and maintain long term relationships.
  • Solution manages Job Requirements, recruitment stages, candidate profile, interview planning, candidate assessment and manage offer letters and on-boarding.

Talent Management

  • Design your talent requirements, construct a solid brand image to attract best talents, ensure smooth and quick integration of new joiners, manage periodic performance evaluation and conduct activities for improving workforce efficiency.

Payroll & Benefits

  • Payroll Solution allows to create custom salary rules suited to the land and your organization.
  • Ability to define payroll batches, capture attendances, leaves, overtime and loans
  • Generate payslips with approval and reports are per requirements

Business Benefits of the Solution

Automate & Streamline Business Processes

  • Streamlines key business processes of the organization in the complete supply chain like procurement, receipt, storage, transfers, orders, dispatch & billing.
  • Reduce dependency on manual or unrecorded process to bring more accountability and transparency

Strategic Decision Making

  • Use business intelligence tools to devise strategic plans & monitor the overall status of the organization
  • All round view and tracking on business forecasts, budget performance, proper resource allocation & goals
  • Combine operational & financial analysis to optimize everyday operations

Enhance Customer Satisfaction

  • Deliver orders on time with high quality
  • Provide customer with easy assistance to buy, cancel, return and exchange their orders with click of few buttons.

Enhance Productivity

  • Collaborate across over business verticals to combine data, adjust methodologies and institutionalize operational procedures
  • Increase versatility to process changes by upgrading existing skills and resources with real-time information

Improve Customer Service

  • Enhance the security & reliability of deliveries with the global lead time standards.
  • Automate sales & purchasing operations through business rules like discounting, approvals, price lists and minimum stock rules.
  • Visibility & control over the supply chain, increase order rates, reduce risk of stock out or inventory excess & enhance overall responsiveness to customers.

Reduce Operating Costs

  • Decreased overall operational costs by converting manual processes into automated & real-time business process management.
  • Lower down transportation costs through consolidated orders & combined shipments.
  • Reduced stocking costs with efficient utilization of resources & assets
  • Reduced cost of sales from use of profitable sales interaction channels
  • Sustained cost savings for all spend categories due to a standard procurement strategy.

Control & Streamline Inventory

  • Use double entry inventory management system to improve stock forecasting, planning & ordering
  • Create multi-dimensional stock records & track items throughout the supply chain for online & accurate stock status
  • Implement effective return authorization management & maintain tractability of any material

Financial Control

  • Better visibility into business drivers for cost and revenue
  • Increased information accuracy and timeliness
  • Enhanced delivery of reporting, including dashboards, scorecards, drill-down capability, and ad hoc analysis tools
  • Reduced platforms, paper, and manual effort
  • Facilitate corporate governance and regulatory compliance
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